When portal software is overkill

By: Joab Jackson

Government Computer News (March 30, 2006)

Although they’re experts at helping people in need, most of the social workers of San Francisco are not experts in computer management.
So when the City and County of San Francisco Human Services Agency wanted to upgrade its intranet, Vakil Kuner, IT director and CIO for the agency, knew the new features would have to be as hassle-free as possible. A collection of content management software from RedDot Solutions Corp. of New York provided the optimal mix of low cost and end-user ease of use.
"Integration is a huge problem. It is not easy. So it is good to have a tool that can handle that,” Kuner said. “With very few exceptions, everything that anyone needs to use to do their daily work is just a click away.”

Originally, the agency connected its 18 departments (spread across seven buildings) with a homegrown intranet. Its 2,600 employees help people in need get food and housing and provide myriad active client services, such as food stamps, medical care and housing assistance.

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